All sales on the naturium website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.
Last Updated: January 6, 2026
COUNTRIES WE CURRENTLY SHIP TO:
United States
Canada
US
FREE SHIPPING
We offer Free Shipping on all U.S.
SHIPPING WITHIN THE UNITED STATES
We ship to all 50 states, Washington DC, U.S. P.O. Boxes, U.S. territories and APO/FPO addresses. The below shipping methods are estimated delivery times in business days and will differ based on your shipping address as well as during peak holiday times.
SHIPPING RATES WITHIN THE UNITED STATES
Standard Shipping
– Order Delivered 1-4 Days**
*Orders outside the Continental US such as Hawaii, Alaska, Territories, APO/FPO will take longer based on address. Same charges apply. Charges include processing, packaging and transportation.
*Business Days; Order must be placed by 1pm EST/CT/PST, Monday-Friday to be processed same day of purchase. Estimated delivery date includes processing and carrier transit time.
*While we strive to meet our ship window, unforeseen circumstances such as high order volume or carrier delays may impact delivery times
ORDER MODIFICATIONS
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
CANADA
FREE SHIPPING
We offer Free Shipping on all Canada.
Standard Shipping
– Order Delivered 3-8 Days**
*Duties and taxes are included at checkout, no additional fees with apply once the package arrives in your country.
ORDER MODIFICATIONS
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
SHIPPING RESTRICTIONS TO CANADA
We are unable to ship greater than the maximum shipping weights over 6lbs or 2.72KGs. Shipping options will not appear at checkout if you exceed this amount. To repopulate your shipping options, we can recommend splitting your order to meet the threshold.
RETURNS
For Canada orders we do not provide returns currently.
TRACKING YOUR ORDER
You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
REFUND AND EXCHANGE POLICY
For US purchases,naturiumut.shop offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return. If you are unsatisfied with your regularly priced purchase from naturium for any reason within 30 days of your original purchase date, you may return the bottle with the unused portion of your purchase for a refund of the purchase price less the original shipping fees.
Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.
We regret that, unless a shipping error was made by naturium, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.
Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.
We currently offer exchanges only in the case of damaged or incorrect items.
For all returns, we require a receipt or proof of purchase from naturium. Products purchased from other retailers (including Target) or other e-commerce sites may not be returned to naturium if they are Naturium branded products, and will not be credited back, or returned to you. The original retailer must be contacted and their terms and conditions will apply.